Cancellation of bookings and cancellation policy differs for each product or service. When you make a booking, kindly view terms & conditions of each product or service, which reflects the cancellation, refund with booking terms & conditions. You can cancel the purchased product or service by email at info@tripsarathi.com If you find difficulty in cancelling, you can get the same cancelled by calling our team. Cancellation of your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of product or service booked & purchased.

There may be a full cancellation penalty on the products or services booked and purchased, which are non-utilized or cancelled after the cancellation deadline mentioned in the terms and conditions, while making the purchase.

Trip Sarathi Pvt. Ltd. reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Trip Sarathi Pvt. Ltd. shall refund to you all unutilized money collected from you for that purchase.

For bookings and purchases, which has already been paid by you, when cancelled, refunds will be made (based on the refund policy, mentioned in terms and conditions, while making the booking or at the time of purchase). For air ticket, it may take between 15 - 21 working days, for the hotels it may take between 15 - 21 working days for the amount to get credited into your account and for the holiday Package it may take between 30 - 45 working days for the amount to get credited into your account. Refund policies may vary for every product and service. Refund policies may vary for every product and service.

1. 45 days or more prior to the departure date or from the booking date, Initial Booking Amount, or cancellation charges whichever is higher (non-refundable and non-transferable) an additional amount of visa fee will be forfeited (in case visa has been applied).
2. Between 30 days: 75% of the total tour cost will be charged as penalty or cancellation charges whichever is higher (non-refundable and non-transferable) an additional amount of visa fee will be forfeited (in case visa has been applied).
3. Less than 21 days: 100% of the total tour cost will be charged as penalty
4. No show total amount will be forfeited and no refund shall be given.
5. The cancellation policy is subject to change. It purely depends upon the cancellation policy of respective hotels. In Peaks seasons, some hotels may charge 100% cancellation
Note:- Any Discount, Convenience Fee, Bank charge, online payment charge are non-refundable

Credit Card Chargeback Fees:
Any fees charged to Trip Sarathi Pvt. Ltd by our credit card payment provider arising from a chargeback or a disputed charge on the cardholder's credit card will be charged to the cardholder. This fee is non-refundable.

Cancellation Due to Visa Rejection
All the clients traveling on Trip Sarathi Pvt. Ltd  tour must be in possession of a valid visa. The client shall ensure that the Visa Application Form (s) is duly filled and verified by the Client, to its satisfaction, before it is submitted to the Embassy. / Consulate. However, kindly note that it is entirely at the discretion of the concerned Consulate / Authorities to grant/reject visas even after submitting all relevant documents and the company will not be held responsible for the same. The company is not at all liable for such cases or has any influence on the consulate/embassy’s decision The role of the company is only to provide necessary guidance to the client for the purpose of applying for VISA. The company will not be responsible for the non-issuance of visas due to receipt of incomplete/delayed documents from the Clients. It is a possibility that the consulate may ask the passengers to appear for a personal interview. This is at the sole discretion of the Consulate / Authorities. If the required documents are not submitted by the client, the issuance of the visa will further be delayed/rejected, and the client will not hold Trip Sarathi Pvt. Ltd  liable for the same. The client should adhere to all the norms and conditions laid by the consulate/embassy Upon rejection of visa, if the client wishes to reapply for the visa, he/she is liable to pay again the requisite fee to the consulate and he/she will not claim from Trip Sarathi Pvt. Ltd

Force Majeure
Acts of God (including exceptional adverse weather conditions), earthquake, fire, war (declared or undeclared), invasion, rebellion, revolt, riot, civil commotion, civil war, nuclear fission, epidemic strike, act(s) of omission/commission by any concerned government(s), or government agencies, judicial or quasijudicial authorities, the occurrence of any event can force the Company to change or extended. Hence any additional expenditure occurred due to the above reasons the same will be borne by the passengers.